Store Counter Sales: Retail Associate

Genuine Parts Company - Charlotte, NC

Part-time,Full-time - Entry Level

Charlotte, NC

101-250 employees

Motor Vehicle and Parts Dealers

About the position

The NAPA Automotive Parts Specialist serves as the primary point of contact for customers in retail stores, providing expert advice and solutions for automotive parts needs. This role emphasizes customer service, knowledge of automotive parts, and the ability to engage with customers effectively. It offers opportunities for career growth within the company, whether as a Parts Specialist or in other roles.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person and over the phone.
• Assist other NAPA team members with customer inquiries using parts knowledge.
• Deliver outstanding customer care and interactions with all store visitors.
• Engage retail customers to create a positive consumer experience.
• Utilize technology, including computers and cash registers, to assist customers.

Requirements

• Valid Driver's License
• Previous experience in a parts store or automotive industry, or willingness to learn about auto parts.
• High School Diploma or GED.
• Technical or Trade school courses or degree.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced retail environment.
• Strong listening skills and empathy for customers.

Nice-to-haves

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or autobody/collision.
• Knowledge of cataloging and/or inventory management systems.
• ASE Certifications.

Benefits

• Competitive Pay
• Outstanding health benefits
• 401K
• Culture of promotion from within
• Great training and ongoing development support