Store Counter Sales

Genuine Parts Company - Altoona, PA

Full-time - Entry Level

Altoona, PA

101-250 employees

Motor Vehicle and Parts Dealers

About the position

The NAPA Automotive Parts Specialist position in Altoona, PA, serves as the primary point of contact for customers seeking automotive parts and solutions. This full-time role emphasizes customer service and requires a background in automotive parts, although a willingness to learn is also valued. The position offers opportunities for career growth within the company, making it suitable for both experienced individuals and those looking to start their careers in the automotive industry.

Responsibilities

• Provide auto parts answers and solutions for retail and wholesale customers in person and over the phone.
• Assist other NAPA team members with customer inquiries using parts knowledge.
• Deliver outstanding customer care and interactions in the store.
• Engage retail customers to ensure a positive consumer experience.
• Utilize technology such as computers, cash registers, telephones, and paper catalogs.

Requirements

• Valid Drivers License
• Previous experience in a parts store or automotive industry, or a willingness to learn about auto parts.
• High School Diploma or GED; technical or trade school courses or degree preferred.
• Excellent verbal and written communication skills.
• Ability to thrive in a fast-paced retail environment.
• Strong listening skills and empathy for customers.

Nice-to-haves

• Background and/or passion for the automotive industry, heavy equipment, farm industry, diesel, marine, or dealership.
• Experience in a parts store, auction, retail store, or auto body/collision.
• Knowledge of cataloging and/or inventory management systems.
• Customer-centric approach, both externally and internally.
• ASE Certifications.

Benefits

• Competitive Pay
• Outstanding health benefits
• 401K
• Stable company with a family feel
• Culture of promotion from within
• Great training and ongoing development support