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NAPA Auto Parts - Portland, OR
posted 3 months ago
Full-time - Entry Level
Portland, OR
101-250 employees
Motor Vehicle and Parts Dealers
About the position
The Customer Service Representative role at NAPA involves actively seeking new customers and maintaining relationships with existing ones. This position is focused on outside sales, where the representative will promote NAPA's products and services to wholesale customers, driving growth and profitability for the company. The role requires a self-motivated individual who enjoys the sales process and is capable of building strong customer relationships.
Responsibilities
- Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
- Promote the entire line of NAPA products and programs to Wholesale Customers.
- Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop leads on a local basis.
- Identify specific needs of customers and align solutions with NAPA's offerings.
- Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
- Engage customers and keep them connected through all of NAPA's eSales programs.
- Perform educational seminars, clinics, and presentations on NAPA product lines and services.
- Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints, and questions in person or by telephone.
Requirements
- Prior experience in a Retail store or outside sales.
- 2+ years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
- Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance.
- Capability to present information in group meetings.
- Valid driver license with no more than 2 moving violations in the last 4 years required.
Nice-to-haves
- Bachelor's Degree
- Background in the Automotive Industry
Benefits
- 401(k)
- Cell phone reimbursement
- Health insurance
