Store Customer Service Representative

About the position

The Customer Service Representative role at NAPA is focused on driving growth through customer acquisition and relationship management in a business-to-business sales environment. This position requires a self-motivated individual who is passionate about sales and customer service, with a strong emphasis on promoting NAPA's extensive product line to wholesale customers. The role involves working closely with local store management to develop sales strategies, engage with customers, and ensure high levels of customer satisfaction.

Responsibilities

• Drive growth of company-owned NAPA Auto Parts stores, customer base, sales, and profits.
• Promote the entire line of NAPA products and programs to Wholesale Customers.
• Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage, and develop leads on a local basis.
• Identify specific needs of customers and align solutions with NAPA's offerings.
• Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines.
• Engage customers and keep them connected through all of NAPA's eSales programs.
• Perform educational seminars, clinics, and presentations on NAPA product lines and services.
• Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints, and questions in person or by telephone.

Requirements

• Prior experience in a Retail store or outside sales.
• 2+ years of experience in a customer-focused role and the ability to perform in a quota-driven environment.
• Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale, and account maintenance.
• Capability to present information in group meetings.
• Valid driver license with no more than 2 moving violations in the last 4 years required.

Nice-to-haves

• Bachelor's Degree
• Background in the Automotive Industry

Benefits

• Base Salary plus commission
• Vehicle & Cell phone allowance
• Outstanding health benefits
• 401K
• Stable company with a family feel
• Opportunity for accessing multiple career paths and ongoing development with support from leaders and your team