Store Customer Service Specialist- Bilingual Preferred

Sherwin-Williams - Redmond, OR

Full-time - Entry Level

Redmond, OR

Chemical Manufacturing

About the position

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Responsibilities

• Work closely with wholesale and retail customers to determine their needs.
• Answer customer questions about Sherwin-Williams products.
• Recommend appropriate solutions to customers.
• Promptly resolve customer concerns.
• Ensure maximum client satisfaction.
• Stay up-to-date with product features.
• Maintain high quality and visual standards of products and store.
• Achieve excellent customer service while meeting store's sales goals.

Requirements

• Ability to work closely with customers and understand their needs.
• Strong communication skills to answer questions and provide recommendations.
• Problem-solving skills to resolve customer concerns promptly.
• Knowledge of Sherwin-Williams products and features.