Store Customer Service Specialist - Fulltime

Sherwin-Williams - Vista, CA

Full-time - Entry Level

Vista, CA

Chemical Manufacturing

About the position

The Store Customer Service Specialist at Sherwin-Williams plays a crucial role in ensuring customer satisfaction and achieving sales goals in retail stores. This position involves engaging with both wholesale and retail customers to understand their needs, provide product information, and resolve any concerns promptly. The specialist is also responsible for maintaining high visual standards of the store and staying informed about product features.

Responsibilities

• Engage with wholesale and retail customers to determine their needs.
• Answer customer questions regarding Sherwin-Williams products.
• Recommend appropriate solutions to customers.
• Resolve customer concerns to ensure maximum satisfaction.
• Maintain high quality and visual standards of products and store.
• Achieve excellent customer service while meeting store sales goals.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to resolve customer concerns promptly and effectively.
• Knowledge of Sherwin-Williams products and features.
• Experience in a retail or customer service environment.

Nice-to-haves

• Experience with cash handling and electronic payment systems.
• Familiarity with retail sales goals and metrics.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Employee discounts on products.
• Paid time off and holidays.
• Opportunities for professional development.