Store Customer Service Specialist

Sherwin-Williams - West Fargo, ND

Part-time - Entry Level

West Fargo, ND

Chemical Manufacturing

About the position

The Store Customer Service Specialist at Sherwin-Williams plays a crucial role in ensuring customer satisfaction and achieving sales goals in retail stores. This part-time position involves engaging with both wholesale and retail customers to understand their needs, provide product information, and resolve any concerns. The specialist is responsible for maintaining high visual standards of the store and staying informed about product features to recommend appropriate solutions to customers.

Responsibilities

• Engage with wholesale and retail customers to determine their needs.
• Answer customer questions regarding Sherwin-Williams products.
• Recommend appropriate solutions to customer inquiries.
• Resolve customer concerns promptly to ensure maximum satisfaction.
• Maintain high quality and visual standards of products and the store.
• Achieve excellent customer service while meeting store sales goals.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to resolve customer concerns and provide satisfactory solutions.
• Knowledge of Sherwin-Williams products and features.
• Experience in a retail or customer service environment is preferred.

Nice-to-haves

• Experience with cash handling and electronic payment systems.
• Familiarity with retail sales goals and customer service best practices.

Benefits

• Health care benefits
• Retirement plans
• Well-being programs
• Employee discounts
• Paid time off