Store Customer Service Specialist

Sherwin-Williams - Hardy, VA

Full-time - Entry Level

Hardy, VA

Chemical Manufacturing

About the position

The Store Customer Service Specialist at Sherwin-Williams plays a crucial role in ensuring customer satisfaction and achieving sales goals in retail stores. This position involves engaging with both wholesale and retail customers to understand their needs, provide product information, and resolve any concerns promptly. The specialist is also responsible for maintaining product quality and visual standards within the store.

Responsibilities

• Engage with customers to determine their needs and provide appropriate product recommendations.
• Resolve customer concerns to ensure maximum satisfaction.
• Stay updated on product features and maintain high quality and visual standards in the store.
• Achieve excellent customer service while meeting store sales goals.

Requirements

• Strong communication skills to interact effectively with customers.
• Ability to resolve customer issues promptly and efficiently.
• Knowledge of Sherwin-Williams products and services.

Nice-to-haves

• Experience in retail or customer service roles.
• Familiarity with cash handling and payment processing.

Benefits

• Comprehensive health care options.
• Retirement savings plans.
• Employee discounts on products.
• Opportunities for career growth and development.