Store Director #229 - Conway, AR

About the position

The Director position at Academy Sports + Outdoors in Conway, AR, is a leadership role responsible for overseeing a large retail store. The primary objective is to achieve customer service, associate engagement, and profitability goals while fostering a positive workplace environment. The role requires strong management skills, operational expertise, and the ability to inspire and lead a team to drive sales and enhance customer experiences.

Responsibilities

• Provide leadership to a store to achieve customer service, associate engagement, and profitability goals.
• Inspire and lead associates while driving sales through hands-on customer service training.
• Serve as the primary communication channel to store associates on policies, procedures, and sales opportunities.
• Convey Academy's entrepreneurial and sales-oriented culture to capture and preserve market share.
• Maximize employee retention through best practices in hiring and mentoring.
• Manage store operations including supply chain, merchandising, maintenance, inventory control, loss prevention, treasury, and risk management.
• Drive in-store training processes to provide excellent customer service and associate product knowledge.
• Provide strategic regional merchandise insights to Academy's merchant organization from personal insights and customer feedback.
• Drive store profitability by managing expenses including payroll, maintenance, shrink, and other controllable expenses.
• Participate in Academy's budgeting process by assisting in the development of sales objectives.
• Oversee the performance management and career-pathing process for assigned store associates.
• Foster Academy's community involvement to drive sales and customer awareness.
• Champion Omnichannel initiatives to drive in-store customer service and online sales.
• Partner with the marketing team to drive customer traffic through grassroots and localized marketing.

Requirements

• At least five years of management experience in a complex, large format store.
• Bachelor's degree in a relevant field of study or equivalent years of related work experience required.
• Leadership skills to inspire, lead, and manage a large retail organization.
• Customer service skills to train store associates.
• Entrepreneurial skills to diagnose and capture sales opportunities.
• Operational and execution skills to manage store supply chain and maintenance activities.
• Employee relations expertise to drive associate recruitment and retention.
• Ability to interpret and communicate policies and initiatives to store associates.
• Financial planning and budgeting experience to achieve financial objectives.
• Ability to work flexible hours such as evenings, weekends, and holidays as necessary.
• Ability to travel periodically to assist in other stores as needed.

Benefits

• Equal Employment Opportunity
• Diversity and inclusion in the workplace