Store Director- Rodeo Drive

$150,000 - $170,000/Yr

Valentino - Los Angeles, CA

Full-time - Manager

Los Angeles, CA

Administrative and Support Services

About the position

The Store Director for the Rodeo Drive Boutique at Maison Valentino is a pivotal role responsible for creating and executing business strategies that enhance client engagement and connection. This position requires a strong focus on achieving budget and performance targets while embodying the values of the Maison. The Store Director will lead a team, ensuring a high level of customer service and operational excellence.

Responsibilities

• Foster a «couture service» mindset and act as a role model.
• Encourage creativity and a colleague-centric mindset within the team.
• Ensure proper and timely communication of company contents through morning briefings and training.
• Build the best team through talent retention and recruitment, ensuring career development and succession plans with HR support.
• Provide coaching and development to all team members, managing their performance and motivation.
• Organize and plan team activities, verifying day-to-day execution.
• Create and maintain a motivated, positive, and safe work environment, managing delicate personnel situations according to company policies.
• Conduct regular store meetings to inform the team about performance and sales objectives.
• Assign and ensure achievement of quantitative and qualitative objectives.
• Conduct annual performance appraisals for team members according to company rules.
• Communicate and ensure compliance with state and federal labor laws.
• Guarantee excellent client experience by monitoring sales activities and ensuring adherence to Valentino Client Journey standards.
• Implement clienteling strategies to enhance client engagement and loyalty.
• Maintain and develop external relations to promote brand loyalty and expand the network.
• Manage the client database and promote brand loyalty according to CRM requirements.
• Ensure inclusion of digital tools in the client journey and clienteling routine.
• Assist in managing delicate sales activities and ensure respect for company procedures regarding sales and after-sales processes.
• Develop knowledge about HQs and corporate guidelines.
• Ensure stockroom procedures are strictly followed and manage inventory activities.
• Guarantee safety of valuable products and materials in the store.
• Partner with the merchandise team on seasonal buys and monitor product rotation.
• Supervise back of house activities and report warehouse issues to corporate.
• Ensure visual criteria execution in the store and manage store maintenance and operations.

Requirements

• Proven experience in retail management, preferably in luxury fashion.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and drive performance based on KPIs.
• Experience in client relationship management and clienteling strategies.
• Knowledge of inventory management and operational procedures.
• Understanding of visual merchandising principles and execution.

Nice-to-haves

• Experience in a high-end retail environment.
• Familiarity with digital tools and CRM systems.
• Multilingual abilities to engage with a diverse clientele.

Benefits

• Competitive salary based on experience.
• Opportunities for career development and progression within the company.
• Inclusive and supportive work environment.