Store Experience Program Manager - Geo Enablement

$133,900 - $201,300/Yr

Apple - Cupertino, CA

Full-time - Senior

Cupertino, CA

Computer and Electronic Product Manufacturing

About the position

The Geo Enablement Program Manager at Apple is responsible for managing the end-to-end geo and partner engagement plan for a suite of store operations applications. This role focuses on enhancing in-store demo experiences for customers by streamlining business processes, improving applications, and ensuring effective communication with stakeholders. The successful candidate will work collaboratively with cross-functional teams to deliver measurable results and maintain a high standard of customer experience.

Responsibilities

• Manage end-to-end geo and partner engagement plan for a portfolio of store operations applications.
• Work with stakeholders to streamline and enhance existing business processes.
• Partner with Product team to improve existing applications and/or create new solutions.
• Design and deliver all program communication with the geos and partners.
• Manage all geo-facing operations projects, setting priorities with measurable objectives; monitor and report on processes, progress, and results.
• Establish a scalable support model with geos, measuring the health of the program/product through ticket volumes & feedback loops, and identifying key metrics via benchmark reporting.
• Define rollout strategies and create a roadmap for training content.
• Design field feedback collection mechanisms through rollout and onboarding of users.
• Ensure that leadership and key partners have consistent access to and understanding of progress, roadblocks, and tracking against key milestones and goals.

Requirements

• Typically requires 8+ years of proven experience leading end-to-end projects related to in-store systems.
• Deep subject matter expertise in retail operations, preservation, and supply chain.
• Certification in design thinking and experience with Miro or similar collaborative applications is a plus.
• Mastery in stakeholder engagement and communications across leadership and partner teams.
• Experience with different modalities of training/engagement content delivery including virtual, in-person, and digital.
• Bachelor's degree required.

Nice-to-haves

• 3+ years of experience working in a geo is a strong plus.
• The highest level of ethics, values, integrity, and trustworthiness.
• Proven ability to manage to deadlines in a fast-paced environment.

Benefits

• Comprehensive medical and dental coverage
• Retirement benefits
• Employee stock purchase plan
• Restricted stock unit awards
• Discounted products and free services
• Tuition reimbursement for certain educational expenses
• Discretionary bonuses or commission payments
• Relocation assistance