About the position
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. As a Store Experience Team Lead, you will have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures. This role is pivotal in driving store sales, ensuring customer satisfaction, and maintaining operational excellence. You will be responsible for leading a team that embodies the YETI brand and delivers an authentic brand experience to every customer. Your leadership will foster a customer-centric culture, where team members are recognized for their contributions and encouraged to engage with customers in a meaningful way. You will also play a key role in training and coaching your team to uphold YETI's standards of customer service, product knowledge, and operational efficiency. Additionally, you will oversee inventory management, visual merchandising, and compliance with company policies, ensuring a safe and secure work environment. This position requires a commitment to professional conduct, promoting inclusivity and creativity within the team, and upholding the integrity and values of the YETI brand.
Responsibilities
- Support driving store sales and achieving store sales goals
- Assist in monitoring progress and results against KPIs
- Drive excellence in customer service in store by modeling brand service standards
- Respond to all customer feedback and concerns immediately
- Ensure store team engages with each customer to create an authentic brand experience
- Cultivate customer-centric culture with on the spot recognition
- Represent your store as an active brand ambassador within the community
- Support execution of store marketing events
- Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
- Support execution of training programs
- Ensure team is educated on product and assortment to enhance selling and customer engagement
- Provide timely training, coaching, and feedback to enable team success and growth
- Help ensure team follows all company and store policies and procedures
- Assist in managing stockroom inventory and supply levels and organization
- May help execute inventory receiving and replenishment processes efficiently and accurately
- Provide a premium checkout experience using POS and/or mobile POS system
- Maintain store visual merchandising standards
- Execute floor-sets and merchandising direction
- Support development of a high-performing team of customer focused Guides
- Identify performance issues and inform Store Experience Leader
- Provide on-going specific and timely feedback to the team
- Support compliance with all Talent policies and procedure
- Support a safe and secure work environment
- Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
- Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
- Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others
Requirements
- High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
- At least 2 years of management experience in a fast-paced, high volume retail environment
- Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
- Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
- Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
- Detail oriented and excellent organization skills
- Proficient in Microsoft Office applications and retail systems as well as mobile POS
- Available to work a flexible schedule including weekends, evenings, and holidays
