Store Experience Team Lead - San Jose

About the position

The Store Experience Team Lead at YETI in San Jose is responsible for driving store sales, ensuring exceptional customer service, and leading a high-performing team. This role involves coaching team members, managing operations and inventory, maintaining visual merchandising standards, and fostering a customer-centric culture. The Team Lead acts as a brand ambassador and supports the execution of marketing events while ensuring compliance with company policies and safety standards.

Responsibilities

• Support driving store sales and achieving store sales goals
• Assist in monitoring progress and results against KPIs
• Drive excellence in customer service in store by modeling brand service standards
• Respond to all customer feedback and concerns immediately
• Ensure store team engages with each customer to create an authentic brand experience
• Cultivate customer-centric culture with on the spot recognition
• Represent your store as an active brand ambassador within the community
• Support execution of store marketing events
• Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
• Support execution of training programs
• Ensure team is educated on product and assortment to enhance selling and customer engagement
• Provide timely training, coaching, and feedback to enable team success and growth
• Help ensure team follows all company and store policies and procedures
• Assist in managing stockroom inventory and supply levels and organization
• May help execute inventory receiving and replenishment processes efficiently and accurately
• Provide a premium checkout experience using POS and/or mobile POS system
• Maintain store visual merchandising standards
• Execute floor-sets and merchandising direction
• Support development of a high-performing team of customer focused Guides
• Identify performance issues and inform Store Experience Leader
• Provide on-going specific and timely feedback to the team
• Support compliance with all Talent policies and procedures
• Support a safe and secure work environment
• Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately
• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Requirements

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
• At least 2 years of management experience in a fast-paced, high volume retail environment
• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
• Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
• Detail oriented and excellent organization skills
• Proficient in Microsoft Office applications and retail systems as well as mobile POS
• Available to work a flexible schedule including weekends, evenings, and holidays