Store General Manager - Birmingham (HWY 280), AL

PetCo - Birmingham, AL

Full-time - Manager

Birmingham, AL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading the Pet Care Center in alignment with the company's vision of creating healthier pets and happier people. This role involves developing a high-performing team, driving sales growth, and ensuring the welfare and proper care of all animals. The GM oversees all aspects of the Pet Care Center's operations, focusing on people management, performance metrics, and adherence to processes to achieve overall profitability.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion, and collaboration.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Demonstrate and support a continuous improvement and growth mindset.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to Petco operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards are met.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.
• Maintain the Pet Care Center's professional image, appearance, and cleanliness.

Requirements

• A high school diploma or its equivalent (GED) is required.
• Three or more years of management experience or the equivalent is required.
• Excellence in communication and computer skills are required.
• A working knowledge of general business practices is highly desirable.
• Must be licensed to operate a motor vehicle.