Store General Manager - Greater Appleton, WI Area

PetCo - Appleton, WI

Full-time - Manager

Appleton, WI

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a Pet Care Center in alignment with the company's vision of creating healthier pets and happier people. This role involves developing a high-performing team, driving sales growth, and ensuring the welfare and proper care of all animals. The GM is accountable for all aspects of managing the center, focusing on people, performance, and processes to achieve overall profitability.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity and achieve sales goals.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, overseeing planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to operational standards and safety procedures.

Requirements

• High school diploma or GED required.
• Three or more years of management experience or equivalent required.
• Previous retail management experience preferred.
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• Strong focus on people development & guest service.
• Excellence in communication and computer skills required.
• A keen and genuine interest in all kinds of animals.

Nice-to-haves

• Working knowledge of general business practices is highly desirable.
• Strong organizational skills.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off
• Employee discounts on products and services
• Professional development opportunities