Store General Manager - Holly Springs, NC

PetCo - Raleigh, NC

Full-time - Manager

Raleigh, NC

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a Pet Care Center in alignment with the company's vision of creating healthier pets and happier people. This role involves developing a high-performing team, driving sales growth, and ensuring the welfare and proper care of all animals. The GM focuses on people management, performance metrics, and operational processes to achieve overall profitability and enhance the customer experience.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion and collaboration by working alongside the team, establishing priorities, and providing clear direction.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed and stocked according to inventory levels appropriate for the store.
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all standards and operating procedures are met.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.

Requirements

• High school diploma or equivalent (GED).
• Three or more years of management experience or equivalent required; previous retail management experience preferred.
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• Strong focus on people development & guest service.
• Excellence in communication and computer skills.
• A working knowledge of general business practices and strong organizational skills.
• Aptitude for demonstrating strong customer service and the ability to instruct others.
• Must be licensed to operate a motor vehicle.

Nice-to-haves

• Completion of specific PETCO Management Achievement Program Modules may be required for internal candidates.

Benefits

• Competitive salary
• Health insurance
• 401k plan
• Paid time off
• Employee discounts
• Career development opportunities