Store General Manager - McKinney, TX

PetCo - McKinney, TX

Full-time - Manager

McKinney, TX

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a high-performing team to achieve top-line sales growth while ensuring the welfare and proper care of all animals. This role involves managing all aspects of a single Pet Care Center, focusing on talent acquisition, training, guest service, sales, and operational excellence. The GM is expected to inspire and lead their team, drive results, and maintain a positive culture within the store.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity and achieve sales goals.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, overseeing planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to operational standards and safety procedures.

Requirements

• High school diploma or GED required.
• Three or more years of management experience or equivalent required.
• Previous retail management experience preferred.
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• Strong focus on people development and guest service.
• Excellence in communication and computer skills required.
• A working knowledge of general business practices is highly desirable.
• Strong organizational skills and customer service aptitude.

Nice-to-haves

• Bilingual in Spanish is a plus.
• Completion of specific PETCO Management Achievement Program Modules may be beneficial.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid time off
• Employee discounts on products and services
• Professional development opportunities