PetCo - McKinney, TX

posted 22 days ago

Full-time - Manager
McKinney, TX
10,001+ employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a high-performing team to achieve top-line sales growth while ensuring the welfare and proper care of all animals. This role involves managing all aspects of a single Pet Care Center, focusing on talent acquisition, training, guest service, sales, and operational excellence. The GM is expected to inspire and lead their team, drive results, and maintain a positive culture within the store.

Responsibilities

  • Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
  • Attract, hire, and retain a diverse team of top talent.
  • Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently.
  • Create a professional environment that inspires and encourages the growth and engagement of partners.
  • Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs.
  • Responsible for all partner performance management in the Pet Care Center.
  • Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
  • Schedule and adjust labor hours & payroll to maximize productivity and achieve sales goals.
  • Review and interpret financial and operational reporting regularly.
  • Identify underperforming metrics and develop strategies to improve and grow the business.
  • Market the Pet Care Center and its products, overseeing planning of on-site and community events.
  • Ensure the proper health, appearance, welfare, and proper handling of all animals.
  • Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
  • Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
  • Maintain the Pet Care Center's appearance adhering to operational standards and safety procedures.

Requirements

  • High school diploma or GED required.
  • Three or more years of management experience or equivalent required.
  • Previous retail management experience preferred.
  • Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
  • Strong focus on people development and guest service.
  • Excellence in communication and computer skills required.
  • A working knowledge of general business practices is highly desirable.
  • Strong organizational skills and customer service aptitude.

Nice-to-haves

  • Bilingual in Spanish is a plus.
  • Completion of specific PETCO Management Achievement Program Modules may be beneficial.

Benefits

  • Health insurance coverage
  • 401k retirement savings plan
  • Paid time off
  • Employee discounts on products and services
  • Professional development opportunities
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