Store General Manager - Sunnyvale, CA

$74,880 - $123,760/Yr

PetCo - Los Gatos, CA

Full-time - Manager

Los Gatos, CA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a Pet Care Center in alignment with the company's vision of Healthier Pets. Happier People. Better World. This role focuses on developing a high-performing team that drives sales growth while ensuring the welfare and proper care of all animals. The GM oversees all aspects of the Pet Care Center's operations, including talent acquisition, training, guest service, and financial performance, to achieve overall profitability and a positive customer experience.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork and inclusion.
• Ensure quick and courteous service to all Petco guests.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity and achieve sales goals.
• Review and interpret financial and operational reporting regularly.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, overseeing planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance and adhere to operational standards and safety procedures.

Requirements

• High school diploma or equivalent (GED).
• Three or more years of management experience or equivalent.
• Previous retail management experience preferred.
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• Strong focus on people development and guest service.
• Excellence in communication and computer skills.
• A working knowledge of general business practices is highly desirable.
• Strong organizational skills.
• Aptitude for demonstrating strong customer service and the ability to instruct others.
• Must be licensed to operate a motor vehicle.

Nice-to-haves

• Completion of specific PETCO Management Achievement Program Modules for internal candidates.

Benefits

• Health insurance coverage
• 401K retirement savings plan
• Paid time off (PTO)
• Employee discounts on products and services
• Professional development opportunities
• Performance bonuses
• Flexible scheduling options