Store General Manager - Waterfront, PA

PetCo - Homestead, PA

Full-time - Manager

Homestead, PA

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The General Manager at Petco is responsible for leading a team to achieve top-line sales growth while ensuring the welfare and proper care of all animals. This role involves managing all aspects of a Pet Care Center, focusing on talent acquisition, training, performance management, and operational excellence to drive profitability and enhance the customer experience.

Responsibilities

• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty.
• Attract, hire, and retain a diverse team of top talent.
• Train, coach, and develop leaders and hourly Pet Care Center partners in all areas and functions required to run the store efficiently and to Petco standards.
• Create a professional environment that inspires and encourages the growth and engagement of partners.
• Lead and implement a positive culture of teamwork, inclusion and collaboration by working alongside the team, establishing priorities, and providing clear direction.
• Ensure quick and courteous service to all Petco guests by helping partners determine the guest's needs and by sharing product knowledge with partners.
• Responsible for all partner performance management in the Pet Care Center.
• Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
• Schedule and adjust labor hours & payroll to maximize productivity, achieve sales & payroll goals, and complete workload.
• Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
• Identify underperforming metrics and develop strategies to improve and grow the business.
• Market the Pet Care Center and its products, oversee planning of on-site and community events.
• Ensure the proper health, appearance, welfare, and proper handling of all animals.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for the store.
• Complete and submit accounting, inventory management, and payroll paperwork in a timely manner.
• Maintain the Pet Care Center's appearance adhering to Petco operational standards and safety procedures.
• Protect Petco pets & merchandise and minimize loss by ensuring all Pet Care Center standards and operating procedures are met.
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures.

Requirements

• High school diploma or equivalent (GED).
• Three or more years of management experience or equivalent, preferably in retail management.
• Proficiency in basic business & finance acumen, analysis, and problem-solving skills.
• Excellence in communication and computer skills.
• Strong organizational skills and customer service aptitude.
• Must be licensed to operate a motor vehicle.

Nice-to-haves

• Completion of specific PETCO Management Achievement Program Modules may be required for internal candidates.
• A working knowledge of general business practices is highly desirable.

Benefits

• Employee Discount
• Vacation & Paid Time Off
• Health Insurance