West Point Optical - Columbus, OH
posted about 2 months ago
The Store General Manager at West Point Optical LLC is responsible for driving profitable sales growth while ensuring an outstanding patient experience. This role requires leading a team in a positive and productive environment, modeling exemplary patient care, and developing strong relationships with both associates and doctors. The Store Manager will be accountable for achieving sales goals, managing payroll costs, and maintaining gross margins in accordance with company standards. The position also involves training and developing associates to provide a patient-focused experience, ensuring that the store is effectively merchandised, and executing operational procedures to maintain safety and cleanliness standards. In addition to sales responsibilities, the Store General Manager will participate in business planning and updates, focusing on recruitment, training, and retention of high-performing associates. This includes selecting associates who demonstrate desired patient care behaviors, ensuring effective onboarding, and fostering employee satisfaction through two-way communication. The manager will also be responsible for maximizing Managed Vision Care relationships and sales opportunities, implementing marketing programs, and ensuring compliance with operational procedures. The ideal candidate will possess optical knowledge or be licensed, have a proven track record of sales growth, and demonstrate the ability to train and develop associates. Strong communication skills, attention to detail, and the ability to manage priorities are essential for success in this role. The Store General Manager will also need to be adaptable and willing to take calculated risks to enhance the business and patient experience.