Store Lead - Northridge Mall - Part time

About the position

The Store Lead is a pivotal role within the store, responsible for supporting the Store Leadership Team in various operational tasks, including cash-wrap operations and opening and closing procedures. This position acts as the Leader on Duty (LOD), representing the brand professionally, engaging with customers, maintaining store standards, and fostering teamwork and employee development.

Responsibilities

• Assist in developing talent through the training of associates, including giving in-the-moment coaching conversations
• Partner with Store Manager to address performance concerns with associates
• Support and participate in all company training and development initiatives
• Foster a positive work environment and provide direct, objective feedback in a timely manner
• Assess performance and provide appropriate feedback on a daily basis and during the annual performance review process
• Motivate and inspire associates to build brand loyalty and create a positive store environment for both internal and external customers
• Model, encourage, and demonstrate exceptional customer service behaviors while on the sales floor and maintain high standards throughout the store
• Represent the company in a professional and positive manner
• Support the management team to maximize productivity through operational and product knowledge, customer service, and participation in key store initiatives
• Participate in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability
• Process payroll weekly
• Modify schedule based on business climate
• Help maintain a clean, organized, and efficient stockroom, adhering to set policies
• Ensure Environment (CRE) Standards & Safety requirements are being met

Requirements

• High school diploma or equivalent
• 1-3 years previous retail experience
• Must be at least 18 years of age
• Excellent customer engagement skills
• Detail-oriented
• Ability to prioritize tasks
• Ability to work in a team environment
• Ability to give and receive performance-based feedback
• Embrace self-development
• Effective communication skills
• Adaptable and flexible to changing priorities
• Excellent time management, planning, and organization skills
• Proficient in Microsoft Office
• Ability to adapt to and learn internal applications
• Ability to work a flexible schedule, including weekends

Nice-to-haves

• Experience in retail management
• Knowledge of inventory management systems

Benefits

• Competitive hourly wage
• Opportunities for career advancement
• Employee discounts
• Flexible scheduling