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Carter's - Atlanta, GA
posted about 2 months ago
About the position
As a Store Manager at Carter's Atlanta Flagship, you will lead a team that serves as the first point of contact for families, helping them navigate their parenting journey with our products. Your role will focus on fostering an inclusive environment, coaching your team to become experts in our offerings, and ensuring a positive customer experience. You will be responsible for developing talent, managing store operations, and driving sales through effective leadership and customer engagement.
Responsibilities
- Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
- Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
- Grow leaders through providing direction, delegation, and investing in their development
- Communicate with home office partners and regularly provide feedback on operations and initiatives
- Lead store walkthroughs and presentations to home office business partners and leadership
- Execute Company's direction on merchandising and operations, inclusive of testing new initiatives, products, and designs and managing payroll and budgets
- Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program
- Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
- Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
- Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
- Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
- Reduce loss through a consistent level of customer service, education, and operational controls
Requirements
- Minimum of 5 years of retail or related management experience leading direct reports
- A high school diploma or GED
- Effective and professional verbal and written communication skills
- Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
- Proficient computer and technology skills (Outlook, Excel, Teams, Web navigation, etc.)
- A positive and solutions-oriented mindset
Benefits
- Full-time health benefits
- Mental health benefits
- 30% discount on our brands
- Referral bonuses
- Advance You Program for tuition-free GED or bachelor's degree
- Paid time off, holidays, and parental leave
- Adoption assistance
- Charitable matching gifts
- Professional and personal development programs
