Store Manager- Customer Experience - Full Time - Flagship - New York, NY

$95,000 - $105,000/Yr

Swarovski - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Manager for Customer Experience at Swarovski's Flagship location in New York is responsible for delivering exceptional customer service and creating a memorable brand experience. This role involves leading and developing a passionate team, managing customer relationships, and driving sales growth while fostering a positive work environment.

Responsibilities

• Strive for excellence in every customer interaction to deliver an exceptional customer experience.
• Build a loyal portfolio of existing and new customers.
• Recruit, lead, and grow the Flagship team with a growth mindset and enthusiasm.
• Manage and motivate the Flagship team to drive business success and create a positive work environment.
• Act on performance and client feedback for continual improvement.
• Identify and develop new service and sales opportunities to impact growth and success.
• Partner with the Head of Sales to recruit and develop top talent and secure a succession plan.
• Assist in planning and leading strategic initiatives for the Flagship in partnership with the Head of Sales.

Requirements

• Minimum of 3 years' experience in a multi-cultural retail environment.
• Experience in luxury, fashion, cosmetics, or lifestyle brands.
• Excellent leadership and coaching skills.
• Digital proficiency.
• Strong interpersonal skills to establish trust with customers and team members.
• Fluency in English.

Benefits

• Swarovski products discounts
• Employee Assistance Program
• Volunteering leave
• Learning and development programs