Store Manager/Experienced Customer Service Professional

$46,800 - $62,400/Yr

Confidential - Auto Service Professional - Ann Arbor, MI

Full-time - Mid Level

Onsite - Ann Arbor, MI

About the position

The Store Manager/Experienced Customer Service Professional position at a busy independent automotive repair shop in Ann Arbor, MI, focuses on delivering exceptional customer service while managing daily operations. The role offers a supportive team environment, opportunities for advancement, and a competitive salary with a sign-on bonus for the right candidate. The position is ideal for individuals who enjoy working with people and prefer a weekday schedule without weekend shifts.

Responsibilities

• Manage daily operations of the store and ensure high levels of customer satisfaction.
• Provide excellent customer service and build long-lasting relationships with customers.
• Support ASE certified technicians in delivering quality service.
• Maintain a clean and organized work environment.
• Utilize computer systems for scheduling and customer management.

Requirements

• High school diploma or GED required.
• 2 years of customer service experience preferred.
• Valid Michigan Driver's License with a clean driving record required.
• Strong organizational skills and attention to detail.
• Excellent phone etiquette and communication skills.

Nice-to-haves

• ASE Certification is a plus.
• Experience in retail sales is preferred.
• Knowledge of automotive services is beneficial but not essential.

Benefits

• Health insurance
• 401(k)
• Paid time off
• 401(k) matching
• Opportunities for advancement