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About the position
The Store Manager I develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and expenses. Leads, coaches and motivates the Store team to deliver a legendary Employee and Customer Experience while achieving shareholder value through solutions and referrals. Responsible for the Store growth by focusing on deepening customer relationships, putting the customer first and referring them to the right Specialist to ensure we are meeting their needs and providing the best advice to customers.
Responsibilities
- Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
- Manages a small sized store and team (based on U.S. TD Bank store levelling criteria)
- Oversees and leads a small and/or complex Store while growing talent, developing skills and capabilities to achieve career goals, support project/initiative success and achieve business results
- Accountable for achieving both Store and individual performance metrics
- Requires knowledge of the business, banking and bank operations
- Requires process management knowledge and knowledge of the risk profile for team processes supported, strong knowledge in identifying, tracking and resolving gaps
- Provides coaching, mentorship and guidance to teammates
- Oversees management of team requiring workforce to decision on acceptable level of risk-Low to High risk potential (loss/reputational)
- Acts as the highest point of escalation/contact within the store for issues raised from customers, other internal groups and/or partners
- Originates loan applications, handles Conditions of Lending and conducts loan closings
- Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
Requirements
- Undergraduate degree or equivalent experience
- 3+ years relevant experience required (retail, customer service, and/or financial services industries)
- Business development skills, including ability to conceptualize and implement strategies
- 1+ years leadership and coaching experience required
- Small Business and Consumer lending experience preferred
- Knowledge of Bank product lines and services as well as an understanding of Store operations and security
- Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
- Strong financial analysis skills
- Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
- Excellent verbal and written communication skills
- Demonstrated ability to lead and motivate team members
- Proficient with Microsoft Office suite
- Notary License (preferred)
Benefits
- Base salary and variable compensation/incentive awards
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs
