Store Manager I

UScellular - Fayetteville, WV

Part-time - Entry Level

Fayetteville, WV

Telecommunications

About the position

The Store Manager I is responsible for delivering exceptional customer service while achieving sales and financial goals in accordance with company standards. This role involves leading a team of retail professionals, managing their performance, and ensuring operational excellence within the store. The Store Manager I plays a crucial role in promoting UScellular products and services, fostering a high-performance culture, and ensuring compliance with company policies.

Responsibilities

• Deliver outstanding customer service and achieve operating objectives, sales, and financial goals.
• Lead a team of retail professionals, including Retail Wireless Consultants and/or Assistant Manager.
• Provide clear expectations and timely feedback to team members, evaluating performance and seeking continuous improvement.
• Achieve sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates.
• Promote UScellular products and services to new and existing customers to meet sales targets.
• Maintain store performance through coaching and accountability, monitoring individual and team performance.
• Teach sales team effective selling tools and techniques, including prospecting, qualifying needs, and problem-solving.
• Oversee daily operational processes within the retail store according to company guidelines.
• Select, train, and develop team members, ensuring they are equipped with necessary tools and knowledge.
• Promote customer advocacy by meeting the needs of customers and creating positive engagement.
• Identify associates with advancement potential and provide ongoing development to build skills and capabilities.
• Oversee successful onboarding for newly hired associates.
• Ensure store scheduling and allocation of resources for optimum customer service.
• Safeguard and monitor loss prevention procedures to minimize shrinkage.
• Lead marketing efforts in community involvement and brand promotion.
• Ensure compliance with company policies, procedures, and required trainings.
• Attend required training programs and assist with leading training as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• At least two years of sales management experience.
• One or more years of leadership or management experience.
• Experience in building, motivating, and leading teams.
• Experience in coaching, organizing, planning work assignments, and delegating duties.
• Flexibility to work a schedule that includes nights, weekends, and holidays.
• Experience leading in a fast-paced retail sales environment.
• Proficient in managing multiple priorities and deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Working knowledge of Microsoft Windows applications.

Nice-to-haves

• Bachelor's Degree.
• Wireless and/or retail sales management experience.
• Familiarity with various mobile software applications and operating systems (Android, Apple).
• Prior experience networking with the local community and supporting small business customers.
• Experience with Point of Sale (POS) systems.
• Experience with computerized pricing and inventory control systems.

Benefits

• Healthcare benefits (medical, dental, and vision).
• Retirement plans (401(k) plan with company match and a pension plan).
• Paid Parental Leave (6 weeks after 6 months of employment).
• Basic Life Insurance (if eligibility requirements are met).
• Education Assistance (after 3 months of employment).
• Paid Vacation Days (15 days accrued per year for full-time/6 days for part-time).
• Paid Sick/Care-Giver Days (6 days accrued per year).
• Seven paid national holidays and one floating holiday.
• Short Term Disability (after 6 months of employment).
• Long Term Disability (180 day waiting period) coverage for full-time associates.