Store Manager I

$41,000 - $66,834/Yr

UScellular - Rocky Mount, VA

Full-time - Mid Level

Rocky Mount, VA

Telecommunications

About the position

The Store Manager I is responsible for delivering exceptional customer service while achieving sales and financial goals in accordance with company standards. This role involves leading a team of retail professionals, managing their performance, and ensuring a high-performance culture within the store. The Store Manager I oversees daily operations, promotes customer advocacy, and is involved in community marketing efforts to enhance the brand's presence.

Responsibilities

• Deliver outstanding customer service and achieve operating objectives, sales, and financial goals.
• Lead a team of retail professionals, including Retail Wireless Consultants and/or Assistant Manager.
• Provide clear expectations and timely feedback to team members, evaluating performance and seeking continuous improvement.
• Achieve sales goals by planning, teaching, motivating, mentoring, and providing feedback to associates.
• Promote UScellular products and services to new and existing customers to meet sales targets.
• Maintain store performance through coaching and accountability, monitoring individual and team performance.
• Teach sales team selling tools and techniques, including prospecting customers and sales process practices.
• Oversee daily operational processes within the retail store according to company guidelines.
• Select, train, and develop team members, ensuring they are equipped with necessary tools and knowledge.
• Promote customer advocacy by meeting the needs of customers and creating positive engagement.
• Identify associates with advancement potential and provide ongoing development to build skills and capabilities.
• Oversee successful onboarding for newly hired associates.
• Ensure store scheduling and allocation of resources for optimum customer service.
• Safeguard and monitor loss prevention procedures to minimize shrinkage.
• Lead marketing efforts in community involvement and brand promotion.
• Ensure compliance with company policies, procedures, and required trainings.
• Attend all required training programs and assist with leading training as needed.
• Perform other duties as assigned.

Requirements

• High school diploma or state equivalency certification (GED).
• At least two years' sales management experience.
• One or more years of leadership or management experience.
• Prior experience in building, motivating, and leading teams.
• Experience in coaching, organizing, planning work assignments, and delegating duties.
• Flexible in working a schedule including regular nights, weekends, and holidays.
• Experience leading in a fast-paced retail sales environment.
• Proficient in managing multiple priorities and deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Working knowledge of Microsoft Windows applications.

Nice-to-haves

• Bachelor's Degree.
• Wireless and/or retail sales management experience.
• Familiarity with various mobile software applications and operating systems (Android, Apple).
• Prior experience networking with the local community and supporting small business customers.
• Experience with Point of Sale (POS) systems.
• Experience with computerized pricing and inventory control systems.

Benefits

• Salary Range: $41,000 - $66,834 yearly