Store Manager - Kay Jewelers - Quail Springs Mall

Signet Jewelers - Oklahoma City, OK

Full-time - Mid Level

Oklahoma City, OK

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Store Manager at Kay Jewelers is responsible for leading the daily operations of a retail store, focusing on achieving sales, profitability, customer satisfaction, and team development. This role emphasizes personal selling, leadership, and creating a positive store environment that promotes diversity and inclusion. The Store Manager will coach staff, ensure exceptional customer experiences, and implement corporate strategies to drive store performance.

Responsibilities

• Lead day-to-day operations of the store to achieve sales and profitability goals.
• Coach and develop store staff to ensure consistent brand representation and customer service.
• Communicate performance expectations and monitor team progress.
• Empower team members to resolve customer issues and deliver exceptional service.
• Analyze sales reports and identify opportunities for improvement.
• Foster a positive work atmosphere that values diversity and inclusion.
• Ensure compliance with company policies and maintain store cleanliness.
• Manage inventory control and oversee merchandise transfers.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, or 2 years of retail sales plus 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Advanced communication skills, both written and verbal.
• Proficient in MS Office and related business technology.
• Strong interpersonal skills for effective employee and customer relationships.
• Advanced presentation skills for team training and customer interactions.
• Strong problem-solving and conflict management skills.

Nice-to-haves

• Bilingual skills are a plus.
• Diamond Council of America (DCA) certification preferred.

Benefits

• Competitive salary and performance bonuses.
• Employee discounts on jewelry and merchandise.
• Opportunities for career advancement within Signet Jewelers.
• Comprehensive training and development programs.