Store Manager - Nashville

Reformation - Nashville, TN

Full-time - Mid Level

Nashville, TN

Fishing, Hunting and Trapping

About the position

The Store Manager at Reformation is responsible for leading the store team to achieve sales goals while ensuring an exceptional customer experience. This role combines operational excellence with a strong focus on sustainability and brand values, requiring a proactive approach to team management and customer engagement.

Responsibilities

• Measure and monitor sales performance, taking action to improve business performance when needed.
• Own operational execution of the store to achieve revenue targets while balancing budget and expenses.
• Utilize business acumen to understand business drivers and opportunities, building solutions accordingly.
• Consistently meet and exceed store sales goals.
• Drive the execution of an elevated client experience, acting as a brand ambassador and educating customers on sustainability.
• Lead the sales floor to deliver an excellent customer experience and build loyal client relationships.
• Assist customers and monitor client interaction, providing in-the-moment coaching for continuous improvement.
• Create an optimal balance of sales and service through effective scheduling while achieving payroll goals.
• Deliver and maintain extraordinary customer experience NPS scores.
• Uphold consistent inventory accuracy and controls in the store.
• Lead and train the team to ensure consistent deliverables.
• Contribute to loss prevention in all areas of the business, setting expectations and owning training for the store team.
• Ensure facility maintenance, presentation, and organization.
• Lead merchandising presentation and concept standards, strategizing for customer experience and productivity.
• Provide real-time and weekly feedback on product and sales performance to corporate partners.
• Ensure the selling floor reflects brand and concept standards at all times, training support staff in visual and digital merchandising.
• Manage day-to-day performance of retail teams, enabling career development and an incredible employee experience.
• Accountable for hiring, training, and development of the store team across all areas of the business.
• Provide performance feedback to ensure growth and results.
• Understand current culture and areas for improvement, working with the Regional Director for constant improvement.

Requirements

• Minimum of 5 years retail experience required.
• Minimum of 4 years retail management experience required.
• Experience working with a sales or retail organization and/or operationally intensive business.
• Ability to work in a fast-paced, cross-functional team environment.
• Strong interpersonal skills and ability to interact effectively with diverse personalities.
• Drive to take on new challenges with self-motivation for continuous personal and team development.
• Ability to set clear objectives and inspire the team to reach their highest potential.
• Ability to set the standard for operational efficiency, adhering to processes and systems to maximize results.
• Skills to collaborate strategically with cross-functional partners in pursuit of shared business outcomes.
• Proactive and entrepreneurial sense of urgency and ability to prioritize important work.
• Keen eye for identifying and evaluating new business opportunities.

Nice-to-haves

• GSuite experience a plus.

Benefits

• Health, vision, and dental insurance for eligible employees.
• Paid vacation, sick, holidays & volunteer time-off for eligible employees.
• Mission-based company with a casual and entrepreneurial work environment.
• 401K with company match.
• Clothing discount.