Store Manager - Providence Place
Lush Handmade Cosmetics - Cranston, RI
posted 4 days ago
About the position
Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers' bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program. As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you - they're a way of life.
Responsibilities
- Recruiting your team
- Training and developing your management team
- Training and developing your team on brand, product, and service
- Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience
- Educate customers and staff on brand values and articulate the company's position on ethical practices
- Increase product knowledge through constant learning and make informed product recommendations
- Demonstrate strong business acumen and develop business plans to achieve sales goals
- Coach and develop your team in their careers by creating development plans
- Actively commit to maintaining a diverse team and creating an inclusive environment
- Balance analysis and experience when making decisions about performance concerns
- Form teams with a diverse mix of styles and perspectives
- Prioritize shop compliance and ensure staff training on company standards
- Manage stock and inventory to ensure the right products are available
- Create and execute merchandising plans to improve KPIs
- Ensure appropriate staff scheduling and payroll accuracy
Requirements
- 3-5 years managing in a retail environment
- Strong HR skills in hiring, scheduling, training, conflict resolution and performance management
- Excellent listening and communication skills
- Excellent analytical, critical thinking and troubleshooting skills
- Excellent organization and time management skills
- Strong customer service, supervisory and sales skills
- Knowledge and interest in skincare, natural beauty, and ethical business
- Ability to work flexible hours including holidays, evenings, and weekends
Nice-to-haves
- Experience with consultation-based customer service models
- Ability to develop and train staff through positive coaching and feedback
- Strong record of accomplishment of developing retail staff careers
- Proficient in Excel, Microsoft Suite, and adaptable to other systems
- Experience in cross-cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French, or other languages
Benefits
- A fun and funky store atmosphere where individualism is encouraged
- A 50% discount off all our products
- An unconventional retail structure to support your entrepreneurial spirit
- The opportunity for growth as Lush loves to promote from within
