Store Manager (Sales, Customer Service)

$55,000 - $120,000/Yr

Freeway Insurance Services America - Napa, CA

Full-time - Mid Level

Napa, CA

501-1,000 employees

Insurance Carriers and Related Activities

About the position

The Store Manager at Freeway Insurance Services America, LLC is a pivotal role responsible for driving sales performance and ensuring exceptional customer service. This position offers significant financial rewards through unlimited commission opportunities and is focused on mentoring and developing the sales team to achieve operational targets. The Store Manager will lead daily performance, build customer relationships, and oversee store operations to maintain excellence in service delivery.

Responsibilities

• Lead the sales team's daily performance and targets.
• Expand business by proactively building relationships with existing customers.
• Coach members of the sales team to deliver consistent customer care.
• Oversee the sales team to achieve operational targets and monitor performance.
• Assist with escalated customer service issues and questions.
• Execute all aspects of Store Operational Excellence (SOE).

Requirements

• Bilingual in Spanish and English.
• Mid-level Property & Casualty License preferred.
• Experience in mentoring and business coaching.
• Strong leadership and communication skills.
• Personal Lines License preferred.

Nice-to-haves

• 2 or 4 year college degree or equivalent experience/education.
• Previous experience leading, coaching, and mentoring sales teams.

Benefits

• Paid training
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Life insurance
• Pet insurance