Bluemercury - Sherman Oaks, CA
posted 16 days ago
About the position
We are seeking a passionate Store Manager to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences by leading your team to provide exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Store Manager you drive sales and optimize customer service throughout your client interactions while building relationships. You are a beauty advocate who consistently role models a best-in-class service experience by assisting our clients and meeting their beauty needs and by empowering your team to exceed clients' expectations. Your keen awareness of current trends and ability to connect with others makes you an essential colleague on the Bluemercury team.
Responsibilities
- Facilitate consistent team and individual communication in order to ensure collective knowledge to all members of the team and business partners.
- Share the brand vision and the business challenges, give meaning and empowerment to the team while holding them accountable to the highest standards.
- Exemplify our client-first service model in all interactions, hyper-personalize your approach to building relationships with colleagues, clients, and visitors.
- Be the subject matter expert for your team by analyzing the business, developing strategies to drive KPI success, delegating, and celebrating progress towards the goals.
- Utilize coaching skills, empathy, performance management, and continuous improvement strategies to involve your direct reports in their own success.
- Build relationships in your area to plan for, and recruit a talent bench; this includes succession planning.
- Execute all operational tasks with proficiency, advocate for knowledge-sharing and teamwork between all team members.
- Build and maintain strong, personalized relationships with customers; internal and external.
- Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances.
- Offer tailored product recommendations based on individual client needs, preferences, and skin types.
- Drive sales through effective communication of product benefits and promotions.
- Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
- Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
- Collect customer feedback on products and services, providing insights to the management team for continuous improvement.
Requirements
- Focused on upholding dedication to fulfilling ideals of diversity, inclusion, and respect.
- Strong interpersonal and communication skills; ability to connect up and down the organizational ladder.
- Passion for beauty and staying updated with the latest trends and products.
- Flexible availability, including days, evenings, Saturdays, and holidays.
- Critical thinking, strategic partnerships, inspirational leadership.
- Resourceful and able to adapt quickly to changing priorities.
- 2-3 years of retail management experience is required, beauty industry preferred.
- Advanced authority and expertise in successful retail team leadership required.
Benefits
- An inclusive, challenging, and refreshingly fun work environment
- Empowerment to perform impactful work with tangible results
- Competitive pay; including commission and bonus opportunities
- Merchandise discounts and gratis
- Paid time off (PTO) for full time hourly employees
- Coverage across medical, dental, vision, and 401K
- Advancement opportunities and mentorship to grow your career
- Employee Assistance Program (mental health and financial literacy resources)
- Fully Funded education benefits may include 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs), give-back/volunteer opportunities
