Store Manager - Zales - Broward Mall

Zale Delaware • Plantation, FL

272d

About The Position

The Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience. The SM is responsible for ensuring team members deliver an exceptional customer experience every time through training, customer outreach, communication and clear expectations. The SM will also attain sales projections and sales quotas as set by the Company and develop strategies to maximize both personal and team members' sales potential while achieving goals.

Requirements

• Minimum of 2 years of college preferred.
• At least 3 years of retail sales experience, or 2 years of retail sales experience plus 1 year of retail management experience.
• Preference for candidates with specialty retail or jewelry experience.
• Advanced communication skills, both written and verbal.
• Proficient with computers, especially MS Office.
• Strong interpersonal skills to build effective relationships.
• Ability to present professionally in various communication formats.
• Strong problem-solving and conflict management skills.

Nice To Haves

• Bilingual skills are a plus.
• Diamond Council of America (DCA) certification preferred.

Responsibilities

• Lead day-to-day operations of the store.
• Achieve sales, profitability, and customer satisfaction goals.
• Coach and develop store staff.
• Ensure consistent brand representation in customer interactions.
• Communicate performance expectations to team members.
• Empower team members to resolve customer issues.
• Develop strategies to maximize sales potential.
• Maintain store cleanliness and compliance with company policies.
• Conduct onboarding and ongoing training for team members.
• Foster a positive and professional work atmosphere.

Benefits

• Great Place to Work-Certified™ environment.
• Opportunities for career advancement.
• Diversity and inclusion initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Education Level: Associate degree