Store Manager

Walgreens Boots Alliance - Yakima, WA

Full-time - Mid Level

Yakima, WA

Health and Personal Care Retailers

About the position

The Store Manager at Walgreens is responsible for overseeing the daily operations of the store, enhancing sales and profitability, and ensuring a positive customer experience. This role involves managing team members, maintaining store standards, and implementing effective merchandising strategies. The Store Manager also plays a crucial role in financial performance management and compliance with regulations, while fostering a collaborative and motivated team environment.

Responsibilities

• Monitor and analyze customer service provided by team members and develop action plans for improvement.
• Greet customers and clinic patients, offering assistance with products and services.
• Model and share customer service best practices with team members.
• Resolve customer complaints and respond to special needs.
• Supervise store and pharmacy operations, including scheduling and task delegation.
• Oversee financial transactions and bookkeeping, including register counts and cash reports.
• Plan and implement merchandising strategies and manage inventory levels.
• Ensure compliance with laws and regulations related to store operations.
• Manage store cleanliness and maintenance, responding to emergencies as needed.
• Analyze financial and performance data to develop action plans for sales growth.
• Review KPIs and asset protection data, implementing strategies to reduce loss.
• Manage team member performance, providing feedback and recognition.
• Conduct hiring, promotion, and termination decisions, ensuring compliance with policies.
• Participate in training and personal development programs to enhance skills.
• Serve as a liaison between district, corporate, and the store for effective communication.

Requirements

• Bachelor's degree and 3 years of retail management experience or High School Diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state or pharmacy assistant in WA state or licensed Rph within 12 months of starting the Store Manager position.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.