Store Manager

J.Mclaughlin - Delray Beach, FL

Full-time - Mid Level

Delray Beach, FL

101-250 employees

About the position

The Store Manager at J.McLaughlin is responsible for leading the retail store team to achieve sales goals while upholding the company's standards and culture of kindness. This role involves managing all aspects of the business, including sales, customer service, visual merchandising, team development, staffing, and operations. The Store Manager acts as a brand ambassador, fostering relationships with clients and the community, and ensuring a unique shopping experience for customers.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate productive and profitable relationships with clients and our communities
• Motivate and engage the store team by setting clear goals and expectations to achieve objectives and contribute to the overall success of the store
• Provide exemplary client service in order to create a customer-centric, friendly retail environment that fosters loyalty within our communities
• Proficient in business acumen to effectively make business decisions
• Manage store operations and ensure all aspects run efficiently to create a profitable and productive business
• Manage all aspects of the business, including hiring, scheduling, training, merchandising, loss prevention, customer service, expenses, payroll, and inventory management
• Create and maintain a culture of kindness that is client and team focused
• Recruit and hire top talent
• Train and develop teams on selling skills, product knowledge, and operations
• Conduct performance appraisals and coach in the moment to maximize sales and motivate team
• Strategize and implement a client outreach plan, utilizing clienteling tools
• Effectively use the POS system to provide exemplary service
• Partner with community organizations and charities to host store events and trunk shows, continuing to build a reputation of being a local and loyal retailer
• Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions for the client
• Hold team accountable for achieving goals
• Monitor sales trends and execute plans to maximize sales within the store
• Effectively communicate needs of the business with District Manager and store teams
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships
• Respond to customer questions, inquiries, and concerns to resolve all issues in a timely manner
• Communicate and execute all direction from Retail Operations and the Corporate Office
• Plan and prioritize the workload and ensure the customer is the top priority
• Merchandise the sales floor to maximize sales while adhering to visual directive and standards
• Maintain a clean and organized store to ensure a great place to work and shop
• Partner with District Manager and Human Resources on employee relations issues and performance issues to ensure they are handled in accordance with company policy
• Adhere and enforce company policies and procedures and standards of professionalism
• Lead by example and maintain the highest level of integrity at all times

Requirements

• 3+ years of retail management preferred
• Bachelor's degree or equivalent experience
• Strong management and leadership skills
• Strong analytical and problem-solving skills
• Team player with strong communication and interpersonal skills
• Proven track record in achieving sales goals and takes accountability for results
• Positive and self-motivated
• Consistently demonstrates accountability, reliability, and professionalism
• High energy and results driven
• Adapts positively to change
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds

Benefits

• Incentive benefits programs
• Opportunities for career growth
• Supportive work environment
• Community engagement opportunities