Ccf Holdings - Sandusky, OH
posted 5 months ago
About the position
As an Assistant Store Manager at Community Choice Financial, you will play a pivotal role in developing your leadership skills while supporting the Store Manager in various operational aspects. This position involves account management, customer outreach, and risk management, ensuring that the store meets compliance and company standards. You will be responsible for overseeing, training, and coaching customer service representatives, fostering a professional and respectful environment that both customers and employees value. Your attention to detail and adherence to company policies will be crucial in maintaining the store's operational integrity. In this role, you will train, coach, and supervise Customer Service Team Members to ensure they adhere to quality standards, safety procedures, and company policies. You will assess risks associated with financial transactions, evaluate loan and pawn applications, and process check cashing transactions accurately. Building strong customer relationships will be essential for maintaining store profitability and enhancing brand loyalty. You will also educate customers on product offerings throughout their financial transactions and work to grow the store by leveraging business-to-business partnerships and participating in community events. Additionally, you will assist in the hiring process for Customer Service Representatives, maintain office security, and conduct proper opening and closing procedures, including managing the vault and cash drawer. Your responsibilities will also include overseeing account management and recovery processes, ensuring compliance with company policies and local regulations, and conducting store audits. You will monitor the store's appearance and address basic facility needs while assisting in day-to-day operations in the absence of the Store or Area Manager. This position requires the ability to work efficiently in a fast-paced environment and handle multiple tasks while meeting performance standards. Regular in-person attendance, including some weekend hours, is required, with a minimum commitment of 40 hours per week.
Responsibilities
- Train, coach, and supervise Customer Service Team Members to ensure adherence to quality standards, safety procedures, and Company policies.
- Assess risk to identify acceptance or rejection of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and/or other relevant business.
- Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition.
- Educate customers on all product offerings through the cycle of their financial transaction.
- Work to grow your store by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in & hosting in-store & community events.
- Participate in the hiring process for Customer Service Representative candidates.
- Maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
- Oversee account management and recovery processes while maintaining a focus on customer service to prevent loss and charge off accounts, including collection calls.
- Ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
- Conduct store audits to further ensure compliance of staff.
- Monitor and maintain store appearance and address basic facility needs, including scheduling maintenance services.
- Assist in running the store and day-to-day operations in the absence of the Store or Area Manager.
- Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
- Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Requirements
- High School Diploma or equivalent required.
- Minimum one year of key holder, supervisory, and/or management experience in retail, convenience store, grocery, financial or service industry.
- Excellent verbal and written communication skills.
- Ability to work phone, Point of Sale, Microsoft Office, and other systems.
- Must be at least 18 years of age (19 in Alabama).
- Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
- Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Nice-to-haves
- Leadership in a sales or customer service-oriented position.
- Experience in retail, sales, or financial industry.
- Bilingual English/Spanish is a plus and may be required for certain locations.
Benefits
- A comprehensive new hire training program designed to help set you up for success.
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
- Paid on-the-job training & professional development programs.
- Multiple coverage levels for Medical, Dental, & Vision.
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
- Traditional 401(k) and Roth 401(k) with Company match.
- Options for Flexible Spending Accounts or Health Savings Accounts.
- Basic and AD&D Life Insurance.
- Optional pet insurance.
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
- Paid Time Off (Accrue approximately 6 days in your first year of employment, plus additional days in following years. Eight days in CA, CO, AZ, MI, and OR.)
- Diverse Culture and Inclusive Environment.
