Store Manager

Pearle Vision - Buffalo Grove, IL

Full-time - Manager

Buffalo Grove, IL

Health and Personal Care Retailers

About the position

Pearle Vision in Buffalo Grove is seeking a dedicated Store Manager to join our team of professionals. The primary responsibility of the Store Manager is to drive profitable sales growth through the delivery of an outstanding patient experience. This role requires leading the team in a positive and productive environment while modeling exemplary patient care. The Store Manager will also be responsible for developing and maintaining high levels of associate and doctor satisfaction and retention, ensuring that both patients and staff feel valued and supported. In this position, the Store Manager will focus on fostering a patient-focused retail culture that drives profitable store sales. This includes achieving planned sales goals and contributing positively to year-on-year sales growth. The Store Manager will manage payroll costs effectively and ensure gross margin is maintained according to company standards. Training and developing associates to consistently provide a patient care-focused experience is crucial, as is developing a team of administratively skilled associates who can support daily operational tasks. Building strong professional relationships with doctors is essential, as is ensuring appropriate coverage and quality of doctor hours. The Store Manager will implement initiatives to increase the number of exams and convert those exams into sales. Participation in business planning and updates is also a key responsibility. The Store Manager will be accountable for the recruitment, training, development, and retention of high-performing associates, ensuring that the selection process identifies candidates who demonstrate desired patient care behaviors. The Store Manager will also ensure that each store is effectively merchandised and presented according to company standards, including the execution of planograms and maintaining cleanliness and professional presentation. High-quality customer follow-up, accurate measurements, correct pricing, and realistic service delivery time quotes are critical to ensuring patient satisfaction. The Store Manager will maximize Managed Vision Care relationships and sales opportunities, implement approved marketing programs, and execute operational procedures to maintain safety and store standards.

Responsibilities

• Drive profitable store sales by fostering a patient-focused retail culture.
• Attain planned sales goals and contribute to comparable store sales growth.
• Manage payroll costs effectively in accordance with company standards.
• Manage gross margin in accordance with company standards.
• Train and develop associates to provide a patient care-focused experience.
• Develop a team of administratively skilled associates for daily operational support.
• Build strong professional relationships with doctors.
• Ensure appropriate coverage and quality of doctor hours.
• Implement initiatives to increase the number of exams and conversion of exams to sales.
• Participate in business planning and updates.
• Recruit, train, develop, and retain high-performing associates.
• Ensure effective onboarding of new associates and maintain employee satisfaction through communication.
• Ensure positive patient satisfaction as measured by retention and survey responses.
• Merchandise and present the store according to company standards, including execution of planograms and visual appearance.
• Maintain overall standards of cleanliness and professional presentation of associates.
• Ensure high quality through customer follow-up and accurate service delivery.
• Maximize Managed Vision Care relationships and sales opportunities.
• Implement approved marketing programs and execute signage and promotions according to company standards.
• Execute operational procedures related to safety and maintenance.

Requirements

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train, coach, and develop patient-focused and results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors effectively.
• Proven experience in a retail or customer service establishment.
• Ability to present and implement creative solutions to grow the business.
• Ability to communicate enthusiastically and concisely to meet/exceed patient expectations.
• Foster positive and results-oriented relationships with associates and doctors.
• Success in store merchandising and attention to detail.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks and attention to detail.
• Ability to multi-task and delegate to maximize patient interaction.
• Computer experience preferred.

Benefits

• Competitive pay
• Generous bonus and commission structure
• Medical Insurance
• 401k retirement plan
• Vacation and Holiday pay
• Complimentary eyewear once a year