Store Manager

$53,000 - $80,000/Yr

Express Employment Professionals - Niagara Falls, NY

Full-time - Mid Level

Niagara Falls, NY

Administrative and Support Services

About the position

The Store Manager at PHOENIX Retail, LLC is responsible for driving customer experience and store operations while developing and leading the store team. This role emphasizes creating a high-quality customer experience aligned with the Express brand purpose, which is to inspire self-expression and build confidence. Success in this position is measured by the quality of talent, customer experience, and performance against key metrics.

Responsibilities

• Attract, develop, and retain top talent for the store team.
• Support a high level of store morale and teamwork among associates.
• Coach and manage performance and development for all store associates.
• Build a succession plan for all roles within the store.
• Create an environment that consistently delivers exceptional customer experiences.
• Lead and model customer engagement according to the Customer Experience Philosophy.
• Resolve customer complaints positively and proactively.
• Analyze business performance and execute clear action plans to optimize results.
• Manage daily store operations and ensure clarity on goals for all associates.
• Direct merchandise flow and ensure adherence to company policies.

Requirements

• Three to five years of previous store management experience with responsibility for annual sales volume of $3 million plus.
• Proven ability to increase sales and store profitability.
• Experience in networking, recruiting, interviewing, training, and promoting associates.
• Ability to travel periodically for meetings.
• Ability to move medium to large items weighing up to 50 pounds.

Nice-to-haves

• Previous retail experience preferred.
• Effective communication skills with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative and respectful team member.
• Ability to multitask and handle multiple customers and processes.

Benefits

• Competitive salary range of $53,000 - $80,000 per year.
• Full-time employment with potential for career growth.