Store Manager

Speedy Group Holdings Corporation - Athens, TN

Full-time - Mid Level

Athens, TN

1,001-5,000 employees

About the position

As a Store Manager at Community Choice Financial, you will utilize your leadership skills to coach and develop your team, ensuring they meet high-quality standards and deliver exceptional customer service. You will oversee daily operations in the absence of the General Manager, driving store performance through effective account management, marketing strategies, and compliance with regulations. This role emphasizes growth, both for the team and the business, supported by comprehensive training and development programs.

Responsibilities

• Coach, lead, and develop all store employees to obtain new business and increase store growth.
• Identify local marketing strategies and business-to-business partnership opportunities to drive growth.
• Enforce adherence to quality standards, procedures, and local and state laws and regulations.
• Supervise and maintain office security including cash management and loss prevention.
• Examine, evaluate, and process loan/pawn applications and assess risk within established limits.
• Participate in the selection, review, hiring, and retention of new employees.
• Develop work schedules in accordance with budget, workloads, and store needs.
• Handle complex customer situations with integrity and professionalism.
• Monitor and maintain internal and external store appearance and address basic facilities needs.
• Work efficiently in a rapidly changing environment and handle multiple tasks.

Requirements

• High School Diploma or equivalent required
• Minimum one year of supervisory, key holder, or relevant leadership experience
• Minimum one year customer service, retail, and/or sales experience
• Hands-on cash management experience
• Excellent verbal and written communication skills
• Proficiency in using phone system, Point of Sale, Microsoft Office, and other systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required.

Nice-to-haves

• Experience in check cashing, document verification, money order processing
• Bilingual English/Spanish is a plus and may be required for certain locations

Benefits

• A comprehensive Store Manager training program
• Access to a robust learning management system
• Performance-based bonus plan and pathways to career advancement
• Multiple coverage choices for medical insurance
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits including dental, vision, and disability plans
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service)
• Diverse Culture and Inclusive Environment