STORE/NIGHT TEAM MEMBER

Kroger - Knoxville, TN

Part-time - Entry Level

Knoxville, TN

1,001-5,000 employees

Food and Beverage Retailers

About the position

The position focuses on delivering outstanding customer experiences through exceptional service while maintaining a safe and clean environment. The role involves assisting the department manager in achieving sales and profit goals, monitoring quality assurance standards, and promoting a customer-first strategy among associates. The company values respect, honesty, integrity, diversity, inclusion, and safety, aiming to create a welcoming atmosphere for customers and employees alike.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment that encourages customer return.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Report all safety risks/issues and illegal activity, including robbery, theft, or fraud.
• Notify management of customer or employee accidents.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Adhere to all food safety regulations and guidelines.
• Stay current with present, future, seasonal, and special ads.
• Display a positive attitude and report product ordering/shipping discrepancies to the department manager.
• Label, stock, and inventory department merchandise; provide customers with fresh products they have ordered.
• Check product quality to ensure freshness; review sell-by dates and take appropriate action.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Promote trust and respect among associates.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Nice-to-haves

• Any retail experience.
• Second language (speaking, reading, and/or writing).

Benefits

• Opportunities for career growth and development.
• Supportive work environment that values diversity and inclusion.