STORE/NIGHT TEAM MEMBER

Kroger - Cookeville, TN

Part-time - Entry Level

Cookeville, TN

1,001-5,000 employees

Food and Beverage Retailers

About the position

The Store/Night Team Member plays a crucial role in creating an outstanding customer experience through exceptional service. This position involves maintaining a safe and clean environment that encourages customer return, assisting the department manager in achieving sales and profit goals, and ensuring adherence to quality assurance standards. The role emphasizes the importance of customer service and the company's core values, including respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Establish and maintain a safe and clean environment.
• Assist the department manager in reaching sales and profit goals.
• Monitor all established quality assurance standards.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Notify management of customer or employee accidents.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Adhere to all food safety regulations and guidelines.
• Stay current with present, future, seasonal and special ads.
• Display a positive attitude.
• Report product ordering/shipping discrepancies to the department manager.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Promote trust and respect among associates.

Requirements

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Nice-to-haves

• Any retail experience.
• Second language (speaking, reading and/or writing).

Benefits

• Part-time work schedule with flexible hours.