Store Operations Manager #132 - Wichita, KS

Academy Sports - Wichita, KS

Full-time - Mid Level

Wichita, KS

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Store Operations Manager is responsible for overseeing the operational excellence of the store, managing a team of up to 40 employees, and ensuring exceptional customer service. This role involves strategic planning, personnel management, and compliance with federal and state regulations, particularly in relation to firearms transactions. The manager will lead by example, drive performance, and implement strategies to achieve operational goals.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in personnel decisions of Operations team members.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.

Requirements

• Bachelor's degree in related field preferred.
• At least three years of relevant work experience required.
• Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
• Must meet federal and state requirements for selling and processing firearms transactions.
• Exceptional supervisory and management skills; ability to effectively coach team members on store policies, protocols and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions.

Nice-to-haves

• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.

Benefits

• Equal Employment Opportunity
• Career growth opportunities
• Training and development programs