Store Operations Manager #187 - Overland Park, KS

Academy Sports + Outdoors - Overland Park, KS

Full-time - Manager

Overland Park, KS

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager is responsible for overseeing the overall management and operational excellence of the store, ensuring that sales targets are met while providing exceptional customer service. This role involves leading a team of up to 40 employees, managing daily operations, and implementing strategies to achieve operational goals. The Operations Manager will also ensure compliance with federal and state regulations regarding firearms transactions and maintain a positive work environment that fosters growth and commitment among team members.

Responsibilities

• Overall management responsibility for the execution and operational excellence of the entire store.
• Management responsibility for the store Operations and actively participates in personnel decisions of Operations team members.
• Provides Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members.
• Develops and implements strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store.
• Manages workforce productivity, efficiency and process improvement projects and initiatives.
• Responsible for holding team members accountable for compliance with established sales, safety and security practices and procedures.
• Ensures the completion of departmental zoning and adherence to department, store and Company standards.
• Responsible for supervising the execution of various assignments as delegated by the Store Director.
• Actively participates in floor walks with Regional Vice President, District Manager, and Store Director and creates an implementation plan to make changes based on feedback provided in store walks.
• Audits firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
• Provides supervisory oversight to the team member talent lifecycle including hiring, onboarding, developing and coaching team members.

Requirements

• Bachelor's degree in related field preferred.
• At least three years of relevant work experience required.
• Must meet federal and state requirements for selling and processing firearms transactions.
• Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
• Exceptional supervisory and management skills.
• Ability to effectively coach team members on store policies, protocols and expectations.
• Excellent customer service orientation.
• Effective problem solving and communication with customers and team members.
• Strong business acumen with an understanding of business implications of decisions.
• Knowledge of market and competition and an orientation to profitability and established targets.
• Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office products such as Word and Excel.

Benefits

• Equal Employment Opportunity
• Commitment to diversity and inclusion in the workplace