Store Operations Manager Supermarket / Grocery

$55,000 - $65,000/Yr

Premier Associates - Troy, MI

Full-time - Mid Level

Troy, MI

Real Estate

About the position

The Store Operations Manager at Premier Associates is responsible for ensuring efficient store operations to achieve customer satisfaction and meet financial goals. This role involves managing personnel, maintaining company standards, and fostering strong customer relationships while overseeing all aspects of store operations in a high-volume retail environment.

Responsibilities

• Manage overall store operations to ensure customer satisfaction and profitability.
• Develop strong business relationships with customers through open communication and effective problem resolution.
• Ensure compliance with established policies and procedures, including safety, personnel, security, and shrink control.
• Review financial and operational reports and take necessary actions based on results.
• Ensure timely and accurate management of store operations, including safety, sanitation, inventory, and customer service.
• Define service standards and operational mission, communicate to employees, and monitor activities to meet company goals.
• Maximize sales opportunities by ensuring high levels of customer service and proper workforce scheduling.
• Manage selection, performance appraisals, and professional development of management personnel.
• Supervise and manage assistant managers and department managers, coaching them on employee relations issues.
• Maintain communication with Corporate Offices to ensure compliance with policies and regulations.
• Regularly review inventory to ensure accuracy and product availability.
• Complete and process necessary reports and paperwork accurately and timely.

Requirements

• Bachelor's degree (preferred but not required).
• Minimum 4 years of management experience in food service or grocery, supermarket, club warehouse, big box, or mass merchandising environment.
• Background in P&L, inventory control, merchandising, hiring/training staff, cash control, and security/loss prevention.
• Strong leadership skills capable of running a high-volume operation.
• Excellent communication, organizational, and people management skills.
• Customer service orientation and commitment to company values.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Vision insurance
• Employee discount
• Retirement plan