Store Operations Manager Supermarket / Grocery

$55,000 - $70,000/Yr

Premier Associates - Towson, MD

Full-time - Mid Level

Towson, MD

Real Estate

About the position

The Store Operations Manager is responsible for overseeing the efficient operation of a supermarket or grocery store, ensuring customer satisfaction and profitability. This role involves managing personnel, maintaining company standards, and developing strong business relationships with customers. The manager will ensure compliance with safety and operational policies while maximizing sales opportunities through effective workforce scheduling and customer service.

Responsibilities

• Manage overall store operations to ensure customer satisfaction and profitability.
• Develop strong business relationships with customers through open communication and effective problem resolution.
• Ensure compliance with established policies and procedures, including safety, personnel, security, and shrink control.
• Review financial and operational reports and take necessary actions based on results.
• Manage all store operations including safety, sanitation, inventory, merchandising, and customer service.
• Define service standards and operational mission, communicating them to employees and monitoring activities.
• Maximize sales opportunities by ensuring high levels of customer service and proper workforce scheduling.
• Supervise and manage assistant managers and department managers, including performance appraisals and professional development.
• Maintain communication with Corporate Offices to ensure compliance with policies and regulations.
• Regularly review inventory to ensure accuracy and product availability.

Requirements

• Bachelor's degree (preferred but not required).
• Minimum 4 years management experience in food service or grocery, supermarket, club warehouse, or mass merchandising environment.
• Background in P&L, inventory control, merchandising, hiring/training staff, cash control, and security/loss prevention.
• Strong leadership skills capable of running a high volume operation.
• Excellent communication, organizational, and people management skills.
• Strong customer service orientation and commitment to company values.

Nice-to-haves

• Experience in high volume retail management (3 years preferred).

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance