STORE OPERATIONS MANAGER

Cj's Tire And Automotive - Exton, PA

Full-time - Mid Level

Exton, PA

About the position

The Store Operations Manager is responsible for overseeing the daily operations of the store, ensuring positive customer relations, maximizing sales and profits, and managing staff. This role involves significant personal sales efforts, training and developing employees, and maintaining compliance with safety and regulatory standards.

Responsibilities

• Spend a minimum of 75% of time selling and promoting all products and services to retail customers.
• Execute planning, prioritizing, and delegating merchandising and sales promotions to maximize sales and profits.
• Develop maximum productivity through associate training and effective scheduling.
• Maintain positive customer relations by developing and monitoring associates' customer service skills and handling customer complaints effectively.
• Manage personnel including selection, onboarding, training, counseling, and development of associates.
• Conduct performance reviews and salary administration.
• Create a climate of security and integrity to control inventory shrink from theft.
• Control inventory through auditing paperwork and manage inventory levels for maximum sales and profits.
• Maintain facility to business standards including building, equipment, parking lot, and grounds.
• Ensure store compliance with all Commonwealth of Pennsylvania laws and Department of Transportation regulations regarding motor vehicle safety inspections.

Requirements

• 2 years of automotive management and/or retail management experience required.
• Some college or post-secondary education is preferred.
• Valid driver's license is required.
• Ability to handle prolonged standing and walking; lifting up to 50lbs.
• Ability to work extended workdays, 10-12 hours 3 times a week, including a minimum of 2 closing shifts per week.
• Ability to handle stressful situations and work in a fast-paced environment.
• Analytical skills to interpret reports and develop strategies.
• Extensive verbal communication skills for customer and associate relations.