Bath & Body Works - Reynoldsburg, OH
posted 4 months ago
At Bath & Body Works, we are dedicated to fostering a diverse, equitable, and inclusive culture that prioritizes delivering exceptional fragrances and experiences to our customers. This role of Store Operations Specialist acts as a vital liaison between our home office and the field, providing support to over 1800 stores with operational issues and resolutions. The position requires collaboration across various functions including Store Support, HR, Asset Protection, Real Estate, Marketing, and Finance. The specialist will evaluate trends to understand their global impact and offer partner resolutions, ensuring that operational support is executed with a customer-focused lens. Attention to detail, pace, and speed are essential assets in this role, as the specialist will be responsible for managing day-to-day support effectively. The Store Operations Specialist will balance multiple priorities while working with cross-functional teams to deliver solutions to store teams. This includes managing a regional inbox with approximately 40 emails per day, demonstrating critical thinking and problem-solving skills to address all store-specific issues promptly. The role also involves providing analysis to leadership to identify trends in the inbox for immediate resolution or feedback, as well as supporting field communication by drafting and approving messages in Zipline and managing resources in the Library. Additionally, the specialist will manage special projects and operational partnerships as needed, and oversee the outlook distribution lists for District Sales Leaders and Regional Assistants.