Bath & Body Works - Reynoldsburg, OH
posted 4 months ago
At Bath & Body Works, we are dedicated to fostering a diverse, equitable, and inclusive culture that prioritizes delivering exceptional fragrances and experiences to our customers. The Store Operations Specialist role is pivotal in acting as a liaison between the home office and over 1800 stores, addressing operational issues and facilitating resolutions. This position requires collaboration across various departments, including Store Support, HR, Asset Protection, Real Estate, Marketing, and Finance, to ensure smooth operations and effective communication. The specialist will evaluate trends to understand their global impact and provide partner resolutions, emphasizing a customer-focused approach in all interactions. In this role, the specialist will manage a regional inbox, handling approximately 40 emails daily. This requires critical thinking and problem-solving skills to address store-specific issues promptly. The specialist will also provide analytical support to leadership, identifying trends in the inbox for immediate resolution or feedback. Additionally, the role involves drafting and approving communications for the field, managing uploads, and maintaining resources in the Library. The specialist will also oversee special projects and operational partnerships as needed, ensuring that all tasks are executed efficiently and effectively. The ideal candidate will possess strong communication skills, both verbal and written, and the ability to manage multiple priorities while collaborating with cross-functional teams. A background in retail operations and experience in influencing and negotiating with various stakeholders are essential for success in this role. The specialist must be adept at using Microsoft Office Suite and demonstrate excellent time management skills, particularly in a fast-paced environment. The ability to travel for store visits is also a requirement, as it allows for a deeper understanding of store needs and operational challenges.