Store Operations Specialist

At Home - Greensboro, NC

Full-time

Greensboro, NC

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in ensuring the smooth operation of store logistics and freight management. This position is responsible for leading and training teams in various freight functions, which include unloading, processing, stocking, and resets. The SOS is dedicated to providing customers with a positive shopping experience by maintaining high standards of service and operational efficiency. This role requires a proactive approach to managing freight operations while ensuring compliance with company policies and procedures. In addition to overseeing freight functions, the SOS is tasked with performing cashier duties accurately, processing all transactions in accordance with company policy. The position also emphasizes the importance of maintaining 5S standards—Sort, Straighten, Systematic cleanup, Standardize, and Sustain—in the receiving area. The SOS leads the team in executing all freight functions, ensuring that specialists focus on their designated areas to optimize workflow and efficiency. The role involves unloading, processing, and stocking freight to the correct locations while adhering to merchandising guidelines. The SOS is responsible for timely and thorough incident reporting compliance, as well as performing store recovery tasks and housekeeping duties as needed during stocking efforts. Training team members on store freight processing and merchandising responsibilities is also a key aspect of this position. Safety is paramount, and the SOS must operate all equipment safely and ensure a secure working and shopping environment while minimizing shrink and damages. Overall, the SOS executes company directives, policies, and procedures in a timely, accurate, and thorough manner.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business