Store Operations Specialist

$27,560 - $35,838/Yr

At Home - Katy, TX

Full-time

Katy, TX

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Store Operations Specialist (SOS) plays a crucial role in the logistics and operations of the store, focusing on leading and training teams to perform all freight functions effectively. This includes unloading, processing, stocking, and resetting merchandise to ensure that the store is well-stocked and organized for customers. The SOS is responsible for creating a positive shopping experience for customers by ensuring that all operations run smoothly and efficiently. This position requires a hands-on approach, as the SOS will be actively involved in the unloading and processing of freight, as well as training team members on these essential tasks. In addition to freight functions, the SOS is tasked with maintaining high standards of cleanliness and organization in the receiving area, adhering to the 5S methodology (Sort, Straighten, Systematic cleanup, Standardize, and Sustain). The SOS will lead the team in stocking and resetting merchandise, ensuring that all products are placed in their correct locations according to merchandising guidelines. This role also involves compliance with incident reporting and performing store recovery tasks to maintain a clean and safe shopping environment. The SOS must operate all equipment safely and follow company policies and procedures diligently. This position is vital in minimizing shrink and damages while ensuring a safe working environment for both employees and customers. The SOS will execute company directives accurately and thoroughly, contributing to the overall success of the store's operations.

Responsibilities

• Provides customers a positive shopping experience
• Performs cashier duties accurately while processing all transactions per policy
• Maintains 5S standards in receiving
• Leads team in performing all freight functions including stocking and resets
• Ensures Specialists are focused first in their specialized areas
• Unload, process, and stock freight to correct location, following merchandising guidelines
• Timely and thorough incident reporting compliance
• Performs store recovery tasks and housekeeping as required during stocking efforts
• Performs and trains team on store freight processing and merchandising responsibilities
• Operates all equipment in a safe manner per directed procedures
• Ensures a safe working and shopping environment while minimizing shrink and damages
• Executes company directives, policies and procedures timely, accurately, and thoroughly

Requirements

• At least 18 years old
• High School Diploma/Equivalent
• Ability to work a flexible schedule including nights, weekends, and some holidays
• Ability to lift a minimum of 50 lbs., team lift 100 lbs.
• Contributes to a customer focused environment while demonstrating excellent service
• Communicates clearly with customers, team and leadership
• Reliable and trustworthy
• Ability to work effectively independently and within a team to perform all tasks as assigned
• Maintains a positive attitude; works with a sense of urgency; demonstrates timely and thorough execution
• Flexible with an ability to handle multiple tasks where priorities shift with the demands of the business